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Privacy Policy

Trupanion understands the importance of your privacy and security, especially when making purchases online.
Trupanion, a pet insurance provider you can count on!

Better Business Bureau Accreditation

Trupanion is a BBB Accredited Insurance Company in Seattle, WA

Trupanion understands the importance of your privacy and security, especially when making purchases online. Trupanion has been a Better Business Bureau Accredited company since December 2002, and has a BBB Rating of A+ (2014). (The highest rating BBB offers.) 

Verisign Secure Site Program


ABOUT SSL CERTIFICATES

Trupanion’s website also undergoes daily website security tests through Verisign Secure Site Program, an identity and authentication security service. We want to make sure that your information is protected and that you are given the reassurance that you can safely purchase through our website.

Trupanion privacy policy

Effective August 1, 2007*

IMPORTANT PRIVACY NOTICE REGARDING YOUR NONPUBLIC PERSONAL INFORMATION

At Trupanion and American Pet Insurance Company, we know the importance of respecting your privacy and maintaining your trust. We have physical, electronic, and procedural security measures in place that comply with legal standards to protect your personal information.

(1) What we collect

In order for us to obtain or service the insurance products that you ask for from us, we may collect personal information from you, as well as from others. Personal information includes any identifying information, such as:

  • Your name, address, email address, and phone number

  • Age, marital status, occupation, social security number, assets, income, and beneficiaries

  • Credit history, credit standing, policy coverage, claim history, premiums, and payment history

We collect your personal information from:

  • You in person, by telephone, or over the Internet

  • Forms you submit to us such as applications, claims, and policy updates

  • Your business dealings with us and with other companies

  • Consumer reporting agencies

(2) How we use personal information

We only disclose your information as allowed or required by law. In those instances, we may disclose your information without your prior consent. We do not sell your information to anyone for any reason. In order for us to obtain, or to service the insurance products that you ask for from us, we may need to disclose your information to affiliated and unaffiliated companies. Our affiliates include companies: (1) that we own or control; (2) that own or control us; (3) that are owned or controlled by the same company that owns and controls us; and (4) that own or control the same company that owns and controls us. Our affiliates include insurance companies, insurance agencies, and other financial service companies ("Affiliates").

We may disclose personal information to:

  • Financial companies, such as life, automobile, and property insurers, and insurance agents or brokers

  • Service providers that help process or service your account

  • Veterinary facilities or providers, to verify coverage and benefits

  • A court, governmental, or regulatory agency when there is a lawful request

  • Law enforcement to protect against fraud or unauthorized transactions

  • A group policyholder for purposes of billing and collecting premium, or reporting claims experience

  • Service providers that perform insurance or business functions for us

  • Business partners that provide services and fulfillment on behalf of us

We may share personal information with insurance data banks that collect information about claim history, accident fault, and amounts paid. Insurance data banks may retain that information and disclose it to other insurance companies and others legally entitled to see it. We send current customers a privacy notice each year. If our practices change, we will inform you promptly. We treat our former customers' information with the same level of protection as our current customers' information.

(3) Your right to access

You have the right to access and request the correction, amendment, or deletion of all of your recorded personal information that has been collected by us. If you wish to review your recorded personal information, please write to us at:

Trupanion
Attn: Compliance Director/General Counsel
907 NW Ballard Way
Seattle, WA 98107

Include your name, address, telephone number, and policy number and let us know what kind of information you want to see. You may see and copy your information in person, or if you prefer, we will copy and send you your information. If you see any mistakes, let us know and we will review it. If we agree, we will correct our files. If we disagree, you may file a short statement of dispute with us. Your statement will be included with any data we disclose in the future. We will also send the statement to anyone you ask us to who received your information from us in the past two years.

(4) Regarding Trupanion.com

We also want to make you aware of how we use online data collecting devices known as "cookies." Many commercial Internet sites use "cookies." "Cookies" are files we place in your computer's browser to store your preferences relating to our website. If you disable "cookies" on your browser, the site will not remember your preferences, and you will not be able to access a customized default home page view of our website. Our "cookies" are only used when you are visiting our site. While a code in the "cookie" file enables the site to label you as a particular user, "cookies," by themselves, do not tell us your email address or other personally identifiable information. Only you can provide that information on our website - if you expressly choose to do so or if the preferences in your browser choose to do so automatically, in which case it may identify you by name, address or other personal information.

"Cookies" help us to understand your website usage, so we can continually improve its usability. For example, we may use "cookies" to personalize your experience on our website, if you have accepted this option (e.g., to remember your customer ID on a login page). We may also use "cookies" to offer you other insurance and financial services products that may suit your needs. During the period you are logged into our site, we log IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain name, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), and your activity while using our site.

We use the Secure Socket Layer (SSL) protocol, secure servers and security protocol to safeguard the information you submit over the Internet. It is important to note that email messages are not secure. Email messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet.

This website contains links to other sites. We provide links to other sites as a convenience to persons who visit our web site. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information. Please be aware that we are not responsible for the privacy practices of those sites, even if our name or logo appear on those sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that you visit, as the privacy policies of those sites may differ from ours. This privacy statement applies solely to this website.

We also work with a number of third-party Internet advertising companies to serve behaviorally-targeted advertising to a variety of our website visitors. You may choose to “opt out” from participating in behavioral targeted advertising by visiting the Network Advertising Initiative (NAI) Opt-Out page: http://www.networkadvertising.org/managing/opt_out.asp.

By opting out, you will stop receiving behavioral target ads from your visits to this website, but this does not mean you will be served any non-behavioral ads, nor does opting out stop information from being collected.

(5) Questions?

Please feel free to call us at our toll-free number at 888.733.2685 if you would like to ask us any questions about this form, or about any of our policies. We look forward to serving all of your insurance needs.

*Revised August 8, 2012

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