Tru Hero finalist: Johnny and Dr. Butan
I want to personally take the time to let you know how much your company has done for my family and our puppy (johnny) and I can’t tell you how much we appreciate it.
A month ago, my family got a new 5 month old puppy named Johhny. We went for our initial vet check at my current VET Dr. Butan’s office in Lake Worth FL. I was then offered a 30 day Trial of Trupanion. I was reluctant to sign up and kept saying I don’t need it, I don’t need it. We had never had a serious accident happen in our home. Dr.Butan’s Office Manager Sheena Real, insisted I try Trupanion, and signed me up.She said, accidents happen, and you never know when, so why not be covered for 30 days? Well thank goodness she did! 1 week into having the insurance we had a serious accident, whats the odds?
On a dark stormy Saturday night when all vets are closed and a full moon of course, Johhny was playing with his brother and sadly fractured his back knee in two complicated places. We found an emergency vet hospital and after x-rays and heavy pain meds we were told, an orthopedic surgeon was our only hope. Once we met with the Orthopedic Surgeon, it was evident surgery was our only course of hope for our puppy to walk again, he would need 5 pins in his leg as the bones were shattered and broken off. Since we have never had this happen, I had no idea how much this costs, and if we could even afford to do this. We started getting the worse case scenarios and knew it would be at least $2,000-4,000 dollars we didn’t have. We immediately thought how could we afford this, this is a crucial decision and it needs to be made within a few hours.
Then it clicked, ” I have pet insurance.” I texted Sheena Real at almost 11pm at night to confirm and immediately felt relieved. With Trupanion I could now afford to give Johhny a second chance to be able to walk again. They pay 90% of your vet bills and you cover 10%., that is amazing. Trupanion is a Life saver literally and we are so thankful for our Vet Dr. Butan and his office Manager Sheena Real for telling us about this great Pet Insurance Company.
Trupanion processed our claim within 24 hours and approved our claim in 48 hours. I don’t know any insurance companies who operate that quickly and efficiently were very impressed.
Johhny is recovering well, and will be able to walk again in less than 6 weeks thanks to you!
Thank you Trupanion from the bottom of our hearts for giving our puppy johnny a second chance at a fun filled normal life, a life all dogs deserve.
The Courseys from Lake Worth, FL
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I love Johnny and the courseys!!!
Im glad Johnnys is doing better. I have recently signed my chi’s up for insurance 🙂
What a great story! The caring professionals at this office put you at ease when you walk through the door, and Dr. Butan is an incredibly compassionate man who is really dedicated to his patients.
Keep up the good work!
I love that dog and I’m glad he’s okay!!
I just wanted to take the Time to say Thank you again to Tru Panion and Dr. Butans Office for there Kind and caring staff who has supported us through this entire situation for dear Johhny. Also to everyone who votes for us, thank you in advance. If we win it will be donated to help care for needy cats and dogs in our area.
My Nora and Madison have been long time patients of Dr. Jay. The office staff and the best Sheena Real have have always been the most accommodating in whatever situation arises. I value them as the docs to my dogs.
Sandy S
Good to know that there is an insurance company for animals that works better then our own. So glad to hear everything worked out. Best of luck!
Wishing you a swift reovery, Johnny! Glad you were able to get the surgery that you needed. Take good care~
What an amazing story! So glad you were had the inurance you ended up needing.
I miss you guys soooo much!!!!! Canal Animal Hospital to this day was my favorite place to work!!!!!! I miss you all and all the cats…
That is a great story. I do love Dr. Butan’s office and all of thier staff. Glad Johnnys doing better!!!
I love this story. He’s a sweet little boy!!!
I’m so happy to hear that Johnny is recovering well. Thank goodness Sheena introduced you to the insurance policy. I myself am impressed with how Trupanion took care of you so quickly. I don’t have any pets at this time but I will spread the word to my friends and family that do.
Yea! 🙂
This is an AWESOME story! Thank you TRUPANION !!!!!!!! Good luck Johnny!
Wonderful story!!My votes for Johnny and Dr.Butan’s wonderful caring office staff!!
Glad Johnny is doing better, I am so grateful to have Dr. Butan and Sheena and the rest of the staff at Canal Animal Hospital be a part of me and my Layla.
What a great story. Talk about luck, not for poor Johhny but for the family. This is just one of the many reasons my dogs visit Canal Animal Hospital for over ten years now. The staff is genuine and the dogs actually enjoy going. We can look into Trupanion as well. Thank you, Mike Gottlieb
Awesome story! Glad to hear Johnny is recovering and able to enjoy the rest of his doggy years.
aw, I know he had a bit of a limp still a week or 2 ago but seems he was healing really well and able to play ♥
So happy to hear of Johnny’s strong recovery! Laurin Coursey you are a true animal advocate!
Great story.
I love jonny too!
Sheena is awesome!
Johnny is such a cute pup and my niece loves him so, thanks doc for fixing him up
Go Johny Go!
Awesome story! Glad Johnny doing well!
Glad he is doing better!!
Great story – so happy that Laurin & her baby Johnny had such a happy ending 🙂 Insurance is a great thing! Very impressive that they took care of you so quickly and effectively!
Dr.Butan & Sheena cared for my two dear now deceased dogs, Moscow & Ginger for 18 yrs! Dr.Butan took time to call & check on recovery/health. He gave his cell# to use if needed at any time. All staff with a smile & sincere interest. When my dogs passed away I received condolence cards signed by everyone. The knowledge they apply & love they give to animals is amazing. I would highly
recommend Canal Animal Hospital to any pet “parent”. Office hours are convenient for full time workers. They are THE BEST!!
Great story from a great family. The pup could not be in a more loving home and what a brilliant stroke of fortune to have the first free month of Trupanion. Thanks to all for making this story a happy one.
Pets are our four legged children! It’s so important for us to find great doctors for our pets as it is for ourselves. It most certainly sounds like the Coursey family has found that in their vets office!
Great story and glad Johnny is ok and I will be looking into insurance for my dog now ! 🙂
Glad to hear Johnny is recovering! Dr Butan, Sheena and everyone in his office have been our salvation throughout many years! We love them.keep on getting better Johnny!
Dr.Butan’s office is the best and Sheena, especially, goes over and beyond being caring and helpful to everyone including me and my beloved 5 year old Cavapoo Jinji whenever she gets into a scrape or just needs a routine check… or just comes in to say hello. Yes, my dog is ecstatic just to come and visit everyone at Dr. Butan’s!!
I love this story. I’m happy Johnny is doing better. Dr. Butan has cared for my 6-8 cats for 15 years and he and his staff always make me feel like I’m there only cient when I’m there. Sheena and the other ladies always go far and beyound to help anyway they can. We feel very blessed we found Dr. Butan.
Thanks Nancy
I’ve known Dr. Butan/Sheena/office for many years. Great people. Will have to investigate what sounds like a fine insurance program. I’ve had insurance on my cats for years, and will not mention the company. Let’s just say I didn’t feel like a VIP.
That is a great story with a wonderful outcome. I will definately look into that up here in NC.
Dr. Butan and his staff are amazing. I wouldn’t trust my beloved pets to anyone else!
I’m glad Johnny is doing well and I have no doubt he got the best care if Sheena had anything to do with it! Good job Dr Butan and Sheena!!
Great story good luck johnny and dr butan and sheena and staff at canal animal hospital
Awe puppa! I glad it will be okay and thank goodness for pet insurance! ♥
THis is a great cause..
What a great story. I’m glad Johnny is ok! It may have been stormy but for once it’s nice that an insurance company or any company did what it said it was going to do on a rainy day without making you jump through hoops. Dr. Butan has done a wonderful job for the 20+ years that I have been bringing my pets to his office.
Great story. I love animals and they all deserve to be loved
Dr. Butan and his staff have taken exceptional care of my pets for almost twenty years.
Sheena, thank you for this story! i will definitely be contacting you about this insurance program.
I support this cause 100%
That’s the kind of story you love to hear. We always hope we never need insurance, pet, car, health, home, etc., but we are glad to have it when we do.
So glad Johhny got the surgery he needed!! It’s good to know the Coursey’s have a wonderful vet and great insurance company! Love you guys!!
Go Johnny!
Great story , so glad to hear johnnys got a second chance
I love jonnie he is so active and I hope that he gets better
What a great story. . . I’m glad Johnny is going to make it!
Let’s go Johnny!
Go johnny I hope you win and my wife Sheena real is the best. She loves her job and her coworkers and her boss DR Jay butan go johnny and canal animal hospital!
get better soon Johnny!!
Good luck johnny
and dr butan and staff sheena you are a gift to the pet world they all love you
He’s a lucky little cutie pie!!! 🙂
Thank goodness Johnny is better and able to run again. His friend Lucy LOVES to run with him!
Rich Blessings to Trupanion, Dr. Butan and staff for their services to provide caring medical and financial support to Johnny and his family along with all the other families you have served in this community.
What an amazing story!!! So glad everything turned out fine!
What a wonderful story. I think Sheena deserves a round of applause for convincing the owners to try the insurance package. Much love to little Johnny.
Great story.
MY VOTES FOR JOHNNY!!!!
Get better soon Johnny!!!! You are in the best care possible!!! <3
YAY!! FOR JOHNNY!!!!! Glad to see he’s feeling better!!! Hope he’s back to normal!!!!
Go Johnny!!!
Hope he gets better soon 🙂
i think we should all help little Johnny get better, vote for johnny…….
I VOTE FOR JOHNNY!!!
I vote Johnny!!
I hope he get better soon he is so sweet.
I love the story!! I am so pleased with the help that Johnny has been getting and I am so happy that he is finally on the road to recovery and will soon be able to walk, run, and play like he was destined to do! Xoxoxoxoxoxo Kisses to the Coursey’s and to Johnny! 😉 😉
Very heartfelt story. I am so glad he is going to be ok.
What a great story. I am so glad he is doing better, he is beautiful. Dr. Butan, Sheena and the entire staff are the best. I, like many others have been with them for years and looking forward to many more.
Thank goodness for insurance!
I am a dog owner and lover, I feel so bad for Johnny but so glad for a vet like he has to make him well.
and he has the best mommy,
So happy you had the insurance to get him the help he needed, and is on his way to recovering! <3
Goooo Johnny!
What a great story…Johnny is a cutie
Great story, and sounds like it’s more than worth it.
Glad he is able to have the surgery!
Go Johnny Go!!!
Johnny is one tough adorable pup, with a wonderful family
I Vote For Jonny!
I am so happy that Johnny is doing well and u were able to get him the care he needed in a timely manner. I feel the need to look into insurance for Maximus now , he is such a big dog that loves to play big. So very happy for Johnny and the family to be able to continue to share fun times together
Dr. Butan is the best, most caring Vet we have ever met. Thanks Craig and Missy Jones
I wish you & johnnny all of the best for a speedy recovery ! He’s a cutie pie ! You are lucky to have each other !
this is such a great thing to here, we are a family w/ pets and know how important insurance is. glad to hear the little one is doing better 🙂
Go Johnny… Great Story.
I Vote For Johnny and Dr. Butan!!
Great info !!!!!! So glad he’s ok 🙂
Hi Laurin, Your story is amazing! Im happy to hear Johnny will be ok and I will tell all my friends who have pets about Trupanion Pet Insurance!
I’m glad Johnny is doing well:)
Sheena and Dr. Butan are the best. On New Year’s Eve a few years ago, my puppy had an allergic reaction that caused his entire face to swell. I called Doc Butan in a panic and he happened to be out with his family near the office. He told me to meet him there, he treated Anderson, and it truly was a happy New Year for me and my pup.
I VOTE JOHNNY ALL THE WAY
I am so glad to hear Johnny is ok! VOTE FOR JOHNNY!!!! 😀
Such a good story. So glad Johnny is ok 😉
WAY TO GO JOHNNY…AND OF COURSE DR. BUTAN. ALWAYS THE BEST CARE GIVEN!
Great story. Great to know that there are employees that care about what they do with a passion. My vote is for Johnny and for Sheena and her coworkers who rock!
Johnny is a sweetie! All of us at Canal Animal Hospital were thrilled that the insurance was able to be such a huge help toward his surgery & healing!Someone was looking out for you Johnny!
Glad Johnny is doing better 🙂
Johnny is such a good dog and the Courseys are true dog lovers and wonderful caretakers. This mishap was so unusual…. I am certain they were glad to have taken the coverage. What a blessing. And Johnny is doing great! He’s the best pup ever and great company for his Mom!
Johnny is lucky to have such loving and caring familiy!! Get better soon :0))
So glad to hear Johnny was given a second chance!! I can’t wait to hear all about his progress 🙂
Luck luck Johnny!! Great story!!
Johnny!
Great story and since they can’t speak for themselves, we need to do everything we can to always look out for them! They’re the best forms of life!!!
Great story! Glad Johnny is better now!!
Yay Johnny 🙂
Every dog deserves a second chance!!!
The Coursey’s live behind my house and so does Johnny. He is a great dog and neighbor. My niece loves hearing him bark in the backyard.
You’ll be chasing the mailman in no time Johnny! 🙂
Johnny is a very lucky dog to have Dr Butan,Sheena,and the whole staff at Canal Animal Hospital on his team. All of you do a fantastic job and Nito and I love you!
SWEET!
I have pet insurance too and Im glad I do. Its worth it
So glad lil johnny is doing better! Also glad Canal Animal Hospital was able to help is such a great way!
What an awesome story! God was truly looking out for u guys.
Johnny!!!!
Yeah Johnny!!
Get well soon foxpup!
We are so happy that Johnny is getting better every day!!!
Love Johnny!!!!
Voting! 🙂
Two ‘true’ blessings….Johnny and Trupanion!!
So glad Johnny is doing well and that you were able to make the right choice to help him without having to worry about paying a huge bill!
-Amanda Brown
That is a great story. I’m so glad the Johnny will be able to walk again. You are very lucky. I guess both very lucky!
What a great story! I wish someone had convinced me to do a 30 day trial. I went through the pain of taking my cat to the emergency vet to have a full corneal laceration repaired so I definitely understand the expense!
🙂
awww….glad he is doing better!!!!
What a great story. Glad to hear Johnny was able to get the help he needed!
Thats awesome!!
Glad to hear! Hope Johnny is well
Stay safe
Yay for Johnny!
Go Johnny!!!
Hope johnny feels better !!
Poor Johnny- hope he is feeling better now.
That was a wonderful story. Johnny is a very lucky k-9 to have the family that he has. Just wanted to say how much I miss everyone at Canal Animal Hospital. I worked there back in 2001. Dr. Butan is a wonderful Doctor and person, and Sheena is the best and my sister. Love you Sheena. Voting for Johnny….
Glad Johnny is doing good!!!!!! Dr. Butan and Sheena are great !!!!
Such a great story–always get wonderful advice from everyone at Dr. Jay’s office…they truly care.
What a heartwarming story! So glad Johnny is doing well! He’s very lucky to have Dr. Butan, Sheena and the entire staff of Canal Hospital to care for him. Many blessings to Johnny and his family and look forward to hearing about his progress! 🙂
What a great story! Good Luck!!
Dr. Butan and the entire family at Canal Animal Hospital are amazing. Words can’t even describe the kindness with which they extended to my husband and me during our cat Latte’s battle with cancer. I can’t imagine trusting my cats’ health, happiness, and welfare to any other medical professional. Dr. Butan is far and away THE BEST.
What a lucky and adorable pup!
Great job!!!
Such a great story. Great job by the fine people at Canal Animal Hospital.
This is such a great story, thank you, Dr. Butan.
Yay John 🙂
Go, go, go!!!
🙂 Yay Johnny , Dr. Butan and Sheena Real 🙂
Glad Johnnys is doing better and getting the help he needs!
What a great story! Thank goodness for wonderful people like Dr. Butan and his staff. I am always very pleased with them! They truly care about their patients and their owners! Good luck to little Johnny in his recovery.
I vote for Johnny!
Glad Johnny is doing better. I am sure he will make a full recovery! I have a similar story with my pups. It can be overwhelming. Insurance cam help so much!!
Doc & Sheena are truly one in a million. I have called them both at all hours of the day and night and they have always acted with love and tenderness!! Thank goodness for loving advice!!
Such a wonderful story! I’ve been praying for lil’ Johnny’s recovery and I’m glad he’s doing well and getting better. He’s an adorable, cute little dog. xo
Johnny is a sweet little guy!! Glad trupanion was there when he needed it the most 🙂
Omg! Yay! So happy he is doing better! Thank god for pet insurance! Xo
That is such a touching story, we never know what is going to happen…..glad Johnny will be alright and walking soon 🙂
vote for Johnny
Great story!
Thanks to Dr. Buton and staff, especially Sheena Real. Their care for all the animals they work with is outstanding. Bruce
I’m glad Jonny is doing better, and a special thanks to my wonderful cousing Sheena Real for her unconditional love and devotion to the animals she serves!
This is a great story!! Good Luck Johnny!!
Good to hear a happy ending to the story this is my vote
AMAZING…..Good Luck !
I hope your little friend Johnny comes though with flying colors. I can’t say enough about Dr. Butan and his staff, as they have treated and cared for my extended feline family for many years. (I have to think it is close to 25..) They kind of “set me up” with my current furry friend, Mr. Spitz after a “healing” period from losing my 18 year old buddy, Boots. They have also taken care of my adopted four footed family that came complete with a new wife 6 years ago. Great and caring people!!
Go Sheena!!
Glad to know there are good programs and caring people to save our animals!
Just wanted to add, Dr Button and his staff treated my dog Brandy small mixed Chow,of a skin irritation,, I was worried, but after seeing him she was cleared up and back to normal in a week, they are awesome
I vote for Johnny!!!
Johnny is absolutely adorable! I am glad he got the treatment he needed & that he is on the road to recovery! Thank god there are still some good people in the world!
So glad he is doing better,and getting the help and medicine he needs. Good luck and we will keep him in our prayers.
I never thought about getting pet insurance. We have three dogs. I’ll have to look into it.
Hooray for Johnny! I might look into pet insurance for my dogs.
Love Dr. Jay!
Glad Johnny is doing better! Thank God for pet ins!
Dr. Butan saved our dogs from parvo and Sheena actually came to our home on a Sunday to give one dog a life saving shot. We love Canal Animal Hospital!
Love you Johnny!!
glad hes doing all better and in much better care 🙂
glad he’s doing better
Glad to know there are things out there like this for aiding families in there pets health. I wont lie I am attached to my dog and would be destroyed if I did not have a way to get her back to health. Great story.
I am so happy for JOHNNY & your family that you got the insurance and that your dog is going to be fine, I know Sheena truly loves her job and is an animal advocate. I know she has worked at Canal a long time and cares about everyone she works with and comes in contact with.
I so happy this story has a happy ending 🙂
Great story as a pet owner myself this is very touching. They start off as pets and end up family. 🙂
We have a 3yr old yellow lab (deacon) and a 2yr old son. (Trey)) They are best friends and I can’t imagine our life without deacon. He is such a good dog and i am so happy that a company like trupanion’s care’ that much to help us protect our companion’s. Thank you.
GO JOHNNY!!!!!! 🙂
Truly a remarkable story… Just shows how serious Sheena takes her job, as well as how much love she has for her patients. Job well done. Also glad to know the trial periods offer the same amount of benefit coverage as a full time carrier.
Great story!!! Go Johnny!!!
good story, hope he recovers well
Johnny be good
that is fantastic!! i need to sign up asap!!! i have two pitbulls and a cat max. well max got extreamly ill. no joke hours away from death and dr. butan and the team inhoused him and took turns with extrem tlc and brought him back… 🙂 and i thank and luv u guys for that… with out a dought the BEST..
Go Puppy Go!!!!!!!!!!! Yea Johnny!
Johnny is so cute.I have known Sheena for about 13 years now.She is an amazing person and she does what she can to help who ever needs it.Because of her I am getting the pet insurance.Thanks Sheena.Keep up the amazing work you are doing.Now you just have to get Brit into helping you out.
I vote 4 Johnny!!!!
Good story!
Awesome to hear about such devoted animal lovers. Need more caring people like this. I have owned many animals in my lifetime and never even thought about having health insurance for any of them. I must check into this soon.
Well I am SO glad to hear such a happy ending to a not so good situation! I’m sure johnny will make a full recovery =)
Glad to hear Johnny is doin well. Pets are family when you bring them in your life. Thank you Trupanion! You make the world better and families happier
Good story!
Glad to hear johnny is doing well!
Great move!! You never know when you could use coverage!! Good for them!
Yay Johnny!!!!
Insurance is something you never think you need when you don’t. But when you do it could be a life saver. Go Johnny little cuttie
Way to go, Doc!
That poor little bastard….. Somebody ought to keep an eye on him or neuter him. Sounds like he has toooo much energy.
i sure hope little jonny makes a full recovery
GREAT JOB GUYS!!!!!!
Aww thats so wonderful that your puppy was given a chance with the insurance. I’m very happy for you and your pup and wish you guys the best…
As a companion animal veterinarian, I can testify first hand of the kindness and compassion of Dr. Butan, Sheena Real and Canal Animal Hospital!!
Great Story.You could never give up hope.
I myself have been along time client of Dr. Butan. Dr. Butan and his staff have been a major part of my life and I am truely grateful. My doggie Son Brutus (Pug) had many complications during his life of nearly 10years. Dr. Butan, Sheena and staff helped me and Brutus through a Doggie lifetime of trials and tribulations and their expertise and unconditional passion for their clients is undeniable. Thank you Dr. Butan, Sheena and staff for if it had not been for you, I would have been lost. Way to Go Dr. Butan, and Good Luck Little Johnny.
What a great story! Thankfully the puppy was OK and able to be operated on!
That is AWESOME! Yay for sweet lil’ Johnny & his family!!
I have known Dr. Butan most of my life… My parents took their dogs to him when I was a kid, and now I take mine to him as well. Dr. B & his staff are amazing, kind, animal lovers…and I will NEVER take my furkids to anyone else.
I have heard of Trupanion, but never inquired. …Now I think I just might!! I wish I had Trupanion when my dog needed his bladder surgery.
Doc knows best! Johnny is just one of many Dr. Butan and Trupanion have helped.
I love stories with happy endings. Johnnie is adorable.
Sheena and everyone at Dr. Butan’s office are very compassionate. They have always treated all of my pets like family. They have helped us deal with some very sad situations involving our older pets, but I have always felt that they have put our pets’ best interest first. We feel fortunate to have such a wonderful vet’s office.
This is a great example of why animal owners should have catastrophic insurance for those unpredictable occurrences; accidents as well as severe illnesses.
It’s so very heartwarming to hear of such a happy ending for Johnny! Thanks for all the wonderful things that you do for our animal family members! B
Wow what an awesome story.
Doctor Butan would never steer you wrong! He and Sheena have been life savers on many occasion for many many years and if he recommends the insurance it is well worth having! Way to go Canal Animal Hospital–clients for almost 20 years!
What a great story. I am glad that the vet offered pet insurance and the claim was handled so quickly. I will definitely share your story so that more pet owners are aware of a great product.
Awww! Wow – what a great story! 🙂
I am so glad to hear about such a true show of compassion and human nature at work.
THANK YOU
God Bless!!! 🙂
wow this was wonderful so glad the little guy is ok
made me think about the importance of insurance for pets
Dr. Butan and his staff at Canal Animal Hospital are the best. We should look into pet insurance as well.
I’m so glad your adorable baby dog if ok! Thank goodness for pet insurance. Who knew? 🙂
They are one of the best places for your animals.. they care about you and your pets….!!!! There is no other animal care faclity in the area that has as much care and compassion for your pet and you! Thank you all at this office for your continued support of out area!
Dr. Butan, Sheena and the Staff are EXCELLENT!!!!!