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Trupanion's Blog is dedicated to help educate people with pet insurance and pet health information, but more importantly, to have fun!

This Week in Testimonials – 9/27

We don’t know what we would do without Trupanion’s support. You guys are the best! Love from Flynn <3 -Lauren O.

happy dog inside standing pet insurance Trupanion

Flynn

Received my first reimbursement check from Trupanion today. It was our first claim and took a couple of weeks but throughout the whole process we were kept up to date and very well informed of the progress by their friendly and knowledgeable staff. Thank you for such excellent service. I feel very happy with my choice of going with Trupanion for my twin 3 1/2 month old butterscotch tabby kittens. Luna and Lana love their little id tag, too! After having had VPI for 2 bulldogs and a german shepherd and the nonsense I went through with them I will ONLY recommend Trup[anion. My neighbors already signed up their 10 week old kitten. -Carol M.


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2 Responses to This Week in Testimonials – 9/27

  1. debra.picard@facebook.com says:

    I’m glad your happy with Trupanion…BUT I AM NOT!!!! This isthe very first time I’ve ever had pet insurance. The very first time I needed to put in a claim it WAS DENIED!!! I had joined a few months before then I had to go to the vet because I found a growth on the paw pad of my dog. The vet couldn’t get anything from a needle aspiration so she decided to remove it to send it for biopsy. This no good supposed insurance DENIED the very first time I truly needed coverage. You see, we lost out home almost two years ago and have no credit cards…the reason we had to make sure our dogs could always get what they need! Vet wanted to do it right away but I needed to get PRE approval because I couldn’t pay if NOT-TRUPANION DIDN’T APPROVE IT….they stated both with the appeal and the first time they denied it….it was PRE EXSISNG…..WELL, HOW THE HECK DO THEY KNOW THAT SINCE NEITHER THE VET OR I EVEN KNEW ANYTHING ABOUT IT UNTIL I WAS WIPING HIS FEET OFF BEFORE HE CAME IN AND THEN FOUND IT!!! I hate this non coverage! They promise ou the world before you join…then could care less!!

    • Stacy says:

      Hi Debra,
      I’m sorry that we were unable to cover the claim for your dog’s growth. Unfortunately, even though the cause had not been determined, your dog had the growth since before he became insured by us which makes it pre-existing. If any unrelated conditions or injuries were to arise for him in the future, they would certainly be eligible for coverage. Please feel free to call your claims adjuster if you would like to further discuss. 800-569-7913

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