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Trupanion Reviews – Week of May 23

Copper proudly wearing his tag! I can’t thank Kesa Petersen enough who so many months ago took the time to explain everything about Trupanion, (over an hour), to me once my trial period was done. She made me feel like a part of your family not just another client with a dog. Then, in January Copper was rushed into a 45 min emergency surgery and spent the next three days in intensive care. The reality of facing a $3000.00 bill loomed over my head and Copper only being 7 months old the decision to not end his life was made easier knowing I had the insurance. In the days that followed and with the help of Karin Dickson, (claims manager), and my vets office I’m overjoyed to say he’s doing fantastic and enriching our lives everyday! From the bottom of our hearts, thank you so much for being such an amazing family who truly cares not just about the all mighty dollar <3 -Lois W.

Copper TC0001543782

I want to thank you a million times over for being what/who you say you are…an insurance company which I can trust. God bless you all, and thank you so much for helping my Sammy, who has sadly dealt with some health issues this Spring. -Karin L.

Just had to take a few moments out of my day to say Thank You for being an amazing insurance company.
My sweet bulldog, Miss Ellie, had to undergo MPL surgery on her left knee last Thursday and is facing another surgery on her right knee in the near future. Your claim response time was outstanding. I faxed in the claim Sunday afternoon and by Monday afternoon, I has received your claim determination. It is so comforting to know I can make the best decisions for my pet’s health without having to be concerned with the cost of care because I have such an amazing insurance company. I can’t sing your praises enough.
Again, Thank You for being there for Miss Ellie when she most needed it most!! -Courtney G.

I just completed a review for you, and I cannot even begin to tell you how pleased I am with this company, and what you afford an owner to do for their pet because of having insurance. You make things that once would be a hesitation, a reality. Your customer service is excellent, I wish my insurance carrier was as concerned about me as you are about the pets. And your turnaround time for reimbursement is excellent.
My vet’s office thinks Scarlett and I should do an infomercial to educate clients about this. They have your flyers in their office and I keep telling them that Scarlett and I are living proof that people need to get this insurance. I had another insurance when I had my other dog who is now passed, and I tell you what there is no comparison between Trupanion and them. They covered an illness for the first year only, they denied nearly everything, just horrible service, but not Trupanion, this was the best decision I ever made for Scarlett.
Thank you Janet G. a/k/a/ Scarlett’s Mom

Thank you Trupanion for helping us take such great care of our dog Cody. Since we rescued him when he was only 6 weeks old (now almost 4 1/2) he is a valued member of our family. It has been a very rocky road for him especially since his back surgery in January but your team has been amazing. We really want to thank you for offering not only the best coverage but loving caring employees as well. Anytime we have questions they are always very friendly and helpful. Your claims department has been very quick at handling his claims. We just wanted to say thank you for helping with his care and going the extra mile to provide exceptional service too !! -Christina A.

About Stacy @Trupanion

Stacy Kowalchuk is a dog mom to her rescued Whippet-mix, Ellie. During the week, you can find Stacy surfing (the internet, that is) and managing Trupanion's presence in the social media world. In her free time, Stacy likes to bake, especially cupcakes! To balance her culinary affinity, she also likes to stay active, especially with activities that include her dog such as hiking and going to dog parks.

2 Responses to Trupanion Reviews – Week of May 23

  1. Deanna Clisby says:

    I tell everyone that has a pet that Trupanion is the best investment I have ever made!
    We adopted a Bernese Mountain Dog when he was only a year old. He is now 3 and has already needed eye surgery, bladder surgery and has had reoccurring pneumonia for the last 9 months. His vet bills are over $20,000, which is certainly more than my family could afford on our own. Ben is part of our family and we couldn’t imagine what we would do without Trupanion.
    Trupanion gives us the peace of mind that our dog’s safety and health will never have to be compromised due to financial restrictions.
    The staff is always so helpful and compassionate. We have direct billing through our vet so we don’t need to pay up front. In the rare occasion that we have to, Trupanion reimburses us within a couple of weeks.
    I can’t say thank-you enough. Trupanion has saved Ben’s life and we are forever grateful.

  2. Wendy Cail says:

    We can not thank Trupanion enough for being there for our dog Sassy! She is only 8 years old and she was recently diagnosed with Cushings disease and our bills have been in excess of $2000 in the first month. Sassy is responding very well to the medication, however she will need to be on it the rest of her life and she will require regular intervals of special blood work. We could not take care of her if it were not for Trupanion! Many, Many Thank you’s!

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