Copper proudly wearing his tag! I can’t thank Kesa Petersen enough who so many months ago took the time to explain everything about Trupanion, (over an hour), to me once my trial period was done. She made me feel like a part of your family not just another client with a dog. Then, in January Copper was rushed into a 45 min emergency surgery and spent the next three days in intensive care. The reality of facing a $3000.00 bill loomed over my head and Copper only being 7 months old the decision to not end his life was made easier knowing I had the insurance. In the days that followed and with the help of Karin Dickson, (claims manager), and my vets office I’m overjoyed to say he’s doing fantastic and enriching our lives everyday! From the bottom of our hearts, thank you so much for being such an amazing family who truly cares not just about the all mighty dollar <3 -Lois W.
I want to thank you a million times over for being what/who you say you are…an insurance company which I can trust. God bless you all, and thank you so much for helping my Sammy, who has sadly dealt with some health issues this Spring. -Karin L.
Just had to take a few moments out of my day to say Thank You for being an amazing insurance company.
My sweet bulldog, Miss Ellie, had to undergo MPL surgery on her left knee last Thursday and is facing another surgery on her right knee in the near future. Your claim response time was outstanding. I faxed in the claim Sunday afternoon and by Monday afternoon, I has received your claim determination. It is so comforting to know I can make the best decisions for my pet’s health without having to be concerned with the cost of care because I have such an amazing insurance company. I can’t sing your praises enough.
Again, Thank You for being there for Miss Ellie when she most needed it most!! -Courtney G.
I just completed a review for you, and I cannot even begin to tell you how pleased I am with this company, and what you afford an owner to do for their pet because of having insurance. You make things that once would be a hesitation, a reality. Your customer service is excellent, I wish my insurance carrier was as concerned about me as you are about the pets. And your turnaround time for reimbursement is excellent.
My vet’s office thinks Scarlett and I should do an infomercial to educate clients about this. They have your flyers in their office and I keep telling them that Scarlett and I are living proof that people need to get this insurance. I had another insurance when I had my other dog who is now passed, and I tell you what there is no comparison between Trupanion and them. They covered an illness for the first year only, they denied nearly everything, just horrible service, but not Trupanion, this was the best decision I ever made for Scarlett.
Thank you Janet G. a/k/a/ Scarlett’s Mom
Thank you Trupanion for helping us take such great care of our dog Cody. Since we rescued him when he was only 6 weeks old (now almost 4 1/2) he is a valued member of our family. It has been a very rocky road for him especially since his back surgery in January but your team has been amazing. We really want to thank you for offering not only the best coverage but loving caring employees as well. Anytime we have questions they are always very friendly and helpful. Your claims department has been very quick at handling his claims. We just wanted to say thank you for helping with his care and going the extra mile to provide exceptional service too !! -Christina A.