Trupanion Reviews – Week of 8/8 Guest Blogger | August 8, 2014 | Testimonials | 2 Comments Awesome customer service,,.never any issue! !! Great company -Aubrey M. @Trupanion astounding customer service! I just got notice that a claim submitted yesterday has been paid & mailed. Benny & I thank you! -@whatsnext Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on Pinterest (Opens in new window)Click to share on Google+ (Opens in new window)Click to email this to a friend (Opens in new window) Related Posts This Week in Testimonials – 2/22 No Comments | Feb 22, 2013 Trupanion Reviews – Week of 9/19 No Comments | Sep 19, 2014 Pet Insurance Review – Great service, rates and so HELPFUL No Comments | Mar 5, 2011 Axel’s Pet Insurance Testimonial No Comments | May 25, 2010 About The Author Guest Contributor Interested in guest blogging for Trupanion? Send an e-mail to firstname.lastname@example.org with a brief bio and topic ideas. Learn more here. 2 Comments rictor noren August 18, 2014 Reply I’ve had Trupanion insurance for 5 years. They’ve denied ever claim we’ve made, and even told us that we weren’t doing our part to ensure the health of our dog. We finally submitted a dental bill for 1900.00 and were told that we weren’t providing adequate preventative dental care at home. We brush our dog’s teeth every day and often 2 times a day. Our vet said that given our home care regimen, it was genetic. When I told this to the woman on the phone her response was “I just work here.” I said “of course you do, that’s why I’m contacting you.” We cancelled this week, and I would strongly encourage others considering Trupanion to think otherwise. Stacy August 18, 2014 Reply Hi Rictor, I’m sorry to hear that you’ve had a less than positive experience with us. After reviewing your policy, I see that there were several claims that were covered. For some of the claims, you didn’t see payout because the vet bills were less than your deductible amount. Any follow-up claims for the same conditions, you would have seen payout since you reached the deductible which only needs to be met once for life for any given condition. Dental cleanings are a direct exclusion of our policy because it is considered wellness/routine care. Other dental issues are eligible for coverage so long as you have been following your veterinarian’s recommendations for routine dental care. We offer the option to appeal a claim, should you and your veterinarian disagree with the outcome. We’re sorry to lose you as a policyholder and wish you and your dog well! Add a Comment Cancel reply Your email address will not be published. Required fields are marked *Comment:*Name:* Email Address:* Website: Prove you're a human: * nine + = fifteen Notify me of follow-up comments by email. Notify me of new posts by email.