“We can’t begin to say enough good things about Trupanion. Our Cairn Terrier, Ted, at the age of 10 months got into something outside – we believe it was mushrooms. His illness came on quickly and we rushed him to the first of three clinics. He made it through the night at our local emergency clinic and the following morning he went to our regular veterinarian, Dr. Nellie Savage, DVM at Brackett Street Veterinary Clinic. Dr. Savage felt he needed to be under specialized care so we ended up taking him to MVMC in Scarborough, ME. Ted ended up staying there for 10 days.
To say we were worried about the expense involved would be an understatement, but Trupanion was there with us every step of the way. Their level of compassion and customer service was outstanding. When we made the initial contact with them about his condition they were so understanding and assured us that they would be there for all of us through the process. Since our claim was going to be so large they set us up with direct deposit so within days of submitting a claim we would receive our reimbursement – this was incredibly helpful. Thanks to Trupanion’s excellent website, taking care of all the paperwork and keeping track of what was happening with claims was a piece of cake. Once Ted was able to come home, they continued to be there for us for all the follow-up appointments, bloodwork and meds, which lasted months.
Thankfully, Ted has made a full recovery, but none of this would have been possible if it wasn’t for Trupanion and the talented vets that took care of him. We will forever be grateful to all of them.
If you are considering Trupanion pet insurance don’t hesitate; its worth every penny.”
Lisbon Falls, ME
Enrolled: March 2015
Condition: Possible mushroom ingestion
The Trupanion Policy Paid: $11,363