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Trupanion's Blog is dedicated to help educate people with pet insurance and pet health information, but more importantly, to have fun!

Trupanion Reviews – Week of 6/20

Thank you so much for your coverage of my current bout with thrombocytopenia!
We still aren’t sure of the cause but paws crossed, my condition seems to be improving.
Every little bit helps and it’s so nice to know we have the support of Trupanion.
-Manny V.

Trupanion saved us thousands of dollars when our kitten swallowed an 18-inch long poultry string. She would have died without major surgery to remove it. I don’t know what I would have done without this wonderful insurance … AND they reimbursed us quickly (90% on most of it). I can’t imagine the absolute horror of having to euthanize a pet because you can’t afford the medical care. Please do check out this insurance. It has already paid for itself for us! -Anne G.

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We, along with Storm, would like to thank trupanion for the absolutely wonderful customer service we received. When Storm was diagnosed with a torn ACL, we contacted Trupanion to see about our coverage, our options, and to get pre-approval for surgery, mri, or an orthopedic brace. The customer service was amazing and compassionate! (Thanks Zoe) We are happy to say Storm had tplo surgery 2 weeks ago. She is recovering nicely and although she can’t go for walks yet, she is happy, healthy, and enjoying the summer pain-free in her “pet garden”. -Amanda B.

Thank you very much for helping us take care of Murphy. She passed away on June 2 and during her short 6 years our contact with you has always been positive, helpful, compassionate and caring. I thank you for that, especially over the last couple of weeks. Awesome company. -Brenda P.

I love you guys, our pet insurance is better than our health insurance!
Thank you! -Tina G.

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Creating a Pet-Friendly Home

french bulldog dog puppy floor insideYou’ve picked out a name, set an adoption date and are getting ready to welcome your new furry friend into your family. But any pet can wreak some havoc on your home if you are not prepared. By following the tips below, you’ll make the transition for you and your pet easier and less destructive on your house:

Solid Furniture

Animals, especially small animals, often love to chew and scratch. This can be a big problem for table legs, chairs, benches and more. To protect furniture while you are training your new pet not to chew and scratch, household items like bubble wrap, tin foil and plastic can be great barriers for furniture legs or anywhere else that chewing or scratching can occur. Covering the table legs might not be the most glamorous home accessory, but training your pet to use chew toys or a scratching post instead of furniture is a simple and inexpensive way to keep things from getting damaged or destroyed. Continue reading “Creating a Pet-Friendly Home” »

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The 15th Annual Furry 5K

Congratulations to our Furry 5K raffle winner, Dana L.!

dog furry5k trupanion tattooSeward Park was crowded with people and happy dogs for the 15th Annual Furry 5K! Once again, Trupanion was glad to support the Seattle Animal Shelter and sponsor the event. We also had a team of our own employees participate in the race, Team Trupanionites!

Our booth was located near all the action, including the agility course and even a dog dancing contest! We provided information about the benefits and importance of medical insurance for pets. Trupanion held a raffle and gave away a gift bag which included a $50 gift card to Mud Bay.

Just like last year, we brought our Trupanion tattoos with us! Dogs of all different shapes and sizes stopped by our booth to join the fun.

Overall the Furry 5K was a huge success this year. The event raised money to support the Seattle Animal Shelter and all proceeds went towards the Help the Animals Fund (HTAF). This fund provides veterinary care and supplies for sick, injured or abused shelter animals. Not only did participants support a great cause, they were able to spend a beautiful day outside with other animal lovers!

dog trupanion tattoo

furry 5k seattle dog race

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Pet Insurance Story: Coming Through When He Needed It Most

Louie - Leslie Metcalf - Image 1I adopted Louie at 2 years old. He was very healthy and energetic. Having other Dachshunds and knowing their history of back issues, I was anxious to have him insured not knowing what the future might hold. When I heard about Trupanion, I knew it was the insurance I wanted. Once he was insured, my mind was always at ease knowing I wouldn’t have to worry about facing a large veterinary bill.

My planning ahead paid off when Louie began having back pain 3 years after adopting him. When his symptoms did not improve I knew he would be heading for surgery. We could not have afforded the surgery at the time. I am happy to say that he has recovered very well and Trupanion came through for us quickly and when we needed them the most. I was amazed when Trupanion issued our reimbursement within 24 hours of submitting our claim.

Thank you, Trupanion!

Linda H.

Louie
Pfafftown, North Carolina

Enrolled: June 2011
Condition: Back Pain
Total Paid: $3,063.79

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Trupanion Reviews – Week of 6/13

I love Trupanion , they have been so good with paying for shadows surgeries , 90% is what they pay . What ins pays that kind of money. Shadow had 2 TPLO’s and I hope nothing else happens . She is recovering very well with her second surgery. Thank you Trupanion -Adelina A.

I spoke with Kris in a moment of extreme frustration with our vet office. He was authentic, validating, and hilarious. My frown turned all the way upside down. Please give him a big hug and a bonus for being the most awesome customer rep I have ever talked to! One of the many reasons the Goyette family loves Trupanion. -Kelly G.

My name is Heathyr. I just wanted to thank you for EVERYTHING that you have provided for Scout. (My husband’s guide dog) Scout has been going through a rough patch and you have been an absolute blessing. I’d like to share with you “Scout’s Journey“. Just so you can see for yourself who you are helping.
I’d personally like to say thank you to Kat. She is wonderful!
Thank you for all that you do and the love for our veterans. -Heathyr K.

Spending close to $800 per month on the dog right now. Thankfully we have vet insurance through @Trupanion #highlyrecommendit #dogs #cats -@MarketingRxCa

We have Trupanion too, thank goodness! RT @MarketingRxCa: Spending close to $800 per month on the dog. Thankfull 4 @Trupanion vet insurance -@adela1hora

This is my Boy Ozzy. We want to THANK YOU for everything. Ozz just had knee surgery. His left rear knee. He’s had torn ligaments. Thanks to Vista Veterinary Specialist he’s all good. Trupanions quick response and timely assistance helped my Boy. Thank you Trupanion. You ROCK. -Roland C.

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To Emma and the amazing people at Trupanion …
We are crying happy tears of relief after getting your personal call letting us know that Nala will be covered for her knee surgery. We (our Saint and Bulldog) have only been with you for three months and I was worried that she may not have been covered. Alas, everything you say about your company is true and we are so blessed to have you behind us.
Thank you (from the bottom, middle and top of our hearts)!
Tia (Nala’s Mom)

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Venus, A Cat With Two Faces

Photo via Venus's Page - Amazing Chimera cat

Photo via Venus’s Page – Amazing Chimera cat

Meet Venus, one side of her face appears to look like a Tabby, and the other half is black. Her eyes are completely different as well, one eye being bright blue, and the other is yellow. The markings are so abnormal that when a photo of Venus was posted online, it went viral overnight. In fact, the photo was initially accused of being fake and digitally edited. After investigation, this cat does in fact exist and has quite a following on social media.

What caused these interesting markings? The only explanation for these exotic markings is that it’s a result of a genetic anomaly. There are still some mysteries that have yet to be solved.

One theory is that Venus is a chimera, an organism that is composed of two or more genetically different cell lines. Chimeras are formed by the fusion of two fertilized eggs, which creates an animal with two sets of genetic DNA. Chimeras are very rare, especially those with unique markings that are visibly noticeable. Genetic testing would rule out if Venus was a chimera or not.

Her eyes are another mystery. Generally speaking, blue eyes are rare unless the cat is mostly white (or a kitten).

Do you have a pet that has interesting markings? Share them with us! We’d love to see what makes your furry friend unique!

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Fighting A Rare Disease

Pete - Jenny - Image 2 (small)We adopted Pete, a Basenji-Corgi mix, from the BC SPCA. He had such a sweet temperament and obviously needed a loving home. Pete became an integral part of our lives.

A year later, we noticed something was wrong and took him to the Urban Animal Hospital. They examined him and advised that given the symptoms it might be something called IMHA- Immune Mediated Hemolytic Anemia.

For a while he seemed to stabilize but within hours Pete lost mobility and could no longer walk.  We rushed him to the Vancouver Animal Emergency Clinic and they diagnosed IMHA. Pete was immediately admitted and put on several IV drips. The veterinarian provided an overview of the various costs and options.

Then came the worst news—IMHA has a very low survival rate. Pete’s case was serious.  The veterinarian recommended an immediate blood transfusion, and reminded us that the procedure was not guaranteed to save his life and it would be very expensive. Continue reading “Fighting A Rare Disease” »

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Pet Insurance Claim of the Week: Dog Inhaled Milk Bone

Randy the 5-month-old Rottie recently had a big scare with a Milk Bone. He was so excited about his treat that he literally inhaled it, and it got stuck in his trachea.

Randy was taken to the emergency veterinary hospital on a Sunday where his owner called the Trupanion office at 9am to get information on how to file a pre-approval. We received an estimate from the veterinary hospital that included radiographs, blood tests, anesthesia, IV fluids, bronchoscopy, and ventilator treatment. By 11am, the critical pre-approval had been approved which means the owner received confirmation that the necessary treatments would be covered.

We sympathize with Randy’s owner and how scary this veterinary visit must have been, especially with such a young puppy. We are wishing them a smooth procedure and quick recovery and are certainly glad we could relieve some of the financial stress that inevitably comes with a situation like this.

The below numbers are based on the pre-approval we received. Veterinarians typically list all possible treatments that may be needed on a pre-approval form to err on the side of caution, but the actual final invoice may be less than the below amount.

Total claim amount: $13,079.20
Deductible applied: -$100.00
Ineligible costs (exam fee): -$116.50
10% co-insurance: -$1,286.27
Eligible for coverage: $11,576.43

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Trupanion Reviews – Week of 6/6

This is a long overdue THANK YOU to Trupanion for all of your support during the tragic loss of my furbabies! You have been nothing short of amazing and I wish there was more I could do beyond publically THANKING YOU. When tragedy struck, Trupanion’s employees jumped into action and showed tremendous support throughout. From condolences cards, to meeting in person, to supporting a fundraiser, to making donations. We are forever grateful for each and every one of you and thank you from the bottom of our hearts <3 The Kirby Court 5 will forever be grateful to you all (top to bottom left side: Opi, QT-Pi, me & Jake; right side: Mojo, Jinx (black) and Jake -Rachael R.

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We love this company!! Thank you so much for making it easier for my husband and I to provide our fur babies with the care they need!! This is Dooey resting at home after his dental surgery a few weeks ago. -Eliza M.

Thank you so much Trupanion for allowing us to take care of our Roxie for almost 4 years more than the doctors expected. Roxie was diagnosed with kidney disease when she was only a year and doctors said she wouldn’t make it past her second birthday. With your help we were able to keep her going for and extra three and a half years. You provide a wonderful service and your employees everytime we contacted you were great! I hope to be a customer in the future when the time is right
Sincerely,
Melissa and Paul K.

I wanted to thank you for all your help. Your service is second to none! I knew exactly where I wanted to go for pet insurance when our new dog came into our lives this week! I know we will be treated well if something were to happen to Winston or Fitz. :) -Katherine M.

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I can not Thank You enough for all the help I got. When the pup I rescued 9 yrs ago had to go in for surgery 2 weeks ago…Thanks to you and your team the vets at Walkley Animal Hospital in Ottawa, Ont. Canada. .were abil to do the surgery needed to remove 2 huge lumps on her chest and stomac and the cist from her eyes…You made the payments just like you said you would. And now she back to being her old goofy self again..and we are relieved to know that nothing was cancerous…Thank you so much for helping me keep my soul mate, happy, healthy, around for many more years to come -Michele P.

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Love your service, company and people. 5 stars all the way. -Dallas L.

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Canadian Shelter Dog Trained to Detect Fires

Photo via: Global News Canada

Photo via: Global News Canada

What do you do when you need a working pet? You may be surprised to learn that not all working pets and service animals are purebred. This is a story of an Edmonton shelter dog that got a second chance.

Deputy Chief Bill McGovern Jr. with the State Office of Fire Prevention and Control was searching for a dog with a good attitude and a sense of play to join his team. Grover is a year-old Jack Russell-bloodhound-lab mix that was taken to a shelter after his owners abandoned him in an outdoor kennel. Shelter manager Kerrie Colin said that she knew Grover had a great amount of energy and required a lot of attention. Grover, a lab mix from the Animal Shelter of Schoharie County was just the dog that Chief McGovern was looking for.

“We lucked out and I guess it was fate for Grover. Grover wanted to please and always looked for direction,” said Colin. “He loved his toys, so I knew training him would be easier for them.”

Grover completed an eight-week program through the State Academy of Fire Science and is now trained in fire accelerant detection. Grover has taken his position under Captain Murray Steedsman of the City of Edmonton, Alberta Fire Department as his partner.

All pets deserve a happy life, and we are happy to see that Grover got his second chance in an important role at the fire department. Here at Trupanion, we love hearing stories of pets doing amazing things–and we know Grover is destined to become a hero! Working pets provide a great service to their owners and community. (Did you know that we offer dog insurance for working dogs?) We believe all pets should receive coverage to protect against the unexpected.

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