Trupanion’s Fire Evacuation Plan

We are happy to share with you our own fire evacuation plan that is distributed to each employee at our new employee orientations. We developed this plan after much research and education. All information presented here is specific to what we at Trupanion feel works best for our specific situation (and it is updated on a regular basis as we learn new things or things change at the office). It is not expected that this information will work for every business. Please contact your local fire department when developing your own plan.

Expert Articles | Planning Documents

This plan will help you navigate a fire or other emergency you may encounter while at the Trupanion office. Locate your department on the Evacuation Map and be aware of your nearest exit. (These maps are posted in every conference room, break room, and bathroom.) Be prepared to practice these procedures at least twice annually during scheduled fire drills.

Steps to Take During a Fire Emergency

  • Stay calm. Do not panic.
    • Pet Owners: Try to keep your pet as calm as possible.
  • If smoke and/or fire is detected, and the fire alarm has not sounded, locate the nearest fire alarm (indicated on the Evacuation Map) and pull it.
  • If you are at your desk, calmly exit the building through the door indicated on the Evacuation Map. Do not attempt to collect your personal belongings.
    • Pet Owners: Bring your pet with you. All pets should be on leash at all times. Carry smaller dogs and cats.
  • If you are not at your desk, calmly exit the building through the nearest exit. Do not head back to your desk to collect your personal belongings.
    • Pet Owners: Do not attempt to retrieve your pet if they are not with you when the alarm sounds. Your pet buddy will evacuate your pet.
    • Pet Buddies: If you buddy pet’s owner is not present, evacuate your buddy pet. If you are not at your desk when the alarm sounds, do not attempt to retrieve your buddy pet.
  • Once you have evacuated the building, make your way to the outside meeting area, indicated on the Evacuation Map. Exit as quickly as possible so the fire department can perform rescue operations as necessary.
  • Stay clear of all driving areas while moving to the outside meeting area. Do not attempt to move your car while outside.

Tips in Case of a Visual Obstruction During an Evacuation

  • Locate and follow a wall – it will eventually lead to a door or window.
  • Listen for sounds from the outside, which can act as a guide toward exits.
  • Check doors for heat by touch, using the back of your hand and starting near the bottom. Heat indicates a fire on the other side of the door.
  • Shuffle, don’t walk. Keep your weight on your rear foot, using your forward foot to check the floor for obstructions such as furniture.
  • Breathe through your nose; this filters out smoke particles. If possible, place a wet cloth over your mouth and nose.

Employee & Pet Monitors

Employee monitors are responsible for accounting for each of their assigned employees after evacuation. If anyone is missing, they will alert rescue personnel and point out their desk area on the Evacuation Map. Pet monitors are responsible for accounting for each of their assigned pets after evacuation. If any pet is missing, they will alert rescue personnel and point out where that pet is located on the Evacuation Map.

Firefighters must get all people out first, followed by firefighters, then pets!
Safey is prioritized in this order:
  • People
  • Firefighters
  • Pets

YOUR main priority should be getting yourself out of the building. If you stay in the building to try to help all the pets, you will jeopardize your and their safety.


Firefighters will come into the building looking for YOU, and not help any pets until all people are out. Once all the people have evacuated, the firefighters will be able to head in ONLY looking for pets, increasing their chances of getting out alive.


While it might be intuitive to stay and rescue our furry friends, the reality is that more pets get saved if you don't try to save them all yourself!