When you take your pet to the veterinarian due to an illness or injury, simply complete the one-page claim form. You fill in Part A of the claim form and the attending veterinarian fills in Part B. Submit the completed claim form with itemized invoices within 90 days of the treatment date. You can submit your claim by fax, email, or postal mail.
Submit your claim via smartphone: Simply snap a high-quality photo of your claim form and invoice(s) and email them to us!
US Mail: 6100 4th Ave South
Seattle, WA 98108
Canadian Mail: 201 – 185 Forester Street
North Vancouver, BC V7H 0A5
Note: For your pet's first claim, we need your pet's complete medical records from both current and previous veterinary and emergency hospitals. We may request additional information from your veterinarian(s) and the claim process will begin once we have all of the requested information.
For a printable infographic that shows you how the claim process works, click here.