Billing Questions
How do I pay for insurance?
You can pay by credit card (Visa, Mastercard, or American Express) and your premium will automatically be charged to your card each month or via monthly bank account withdrawals.
How do I update my payment method or new card expiration date?
Just log into your account in the policyholders section and click on "Edit" next to Billing Information, or give us a call at 800-569-7913.
How do I get paid when my claim has been approved?
We will send you a check in the mail. You also have the option to receive your claims payment directly into a checking or savings account via direct deposit. You can set this up by calling 1-800-569-7913.
How long will my first claim take to process when I file a claim?
For a pet’s first claim, we need your pet’s complete medical history
from all vets that your pet has visited. This includes current and previous veterinarians
as well as specialty/emergency hospitals. This can take approximately 7-10 days
depending on how long it takes for us to receive all necessary information from
all hospitals involved. Once we have your pet’s medical records on file, our average
claim processing is within 24 hours. Once the claim is processed and approved, a
check will be sent to you in the mail. You also have the option to receive your
claims payment directly into a checking or savings account via direct deposit. You
can set this up by calling 1-800-569-7913.