Claims Questions
How do I file a claim?
When you take your pet in to have a veterinary visit due to an illness or accident, a one page claim form should be filled out by both you (the pet owner) and your veterinarian. The pet owner fills in Part A of the claim form and the attending veterinarian will fill in Part B. A fully completed claim form along with itemized invoices must be submitted within 90 days of the treatment date. You can submit your claim to us by fax or mail.
Where can I get a claim form?
You can download a claim from in the policyholders section of our website, or you may contact our call center at 1-800-569-7913 and we will mail, e-mail, or fax one to you.
Should I bother to file a claim if my bill is less than my deductible?
Yes! Because our deductible is per-incident, you always want to file
claims, even if they are below the amount of your deductible. This will reduce the
amount of deductible for which you will be responsible for on the next veterinary
bill related to that particular condition. Once your deductible has been met for
a particular condition, it is met for the life of your pet's policy for the same
condition. It is important to point out that Trupanion does not penalize due to
any claim submission.