Underwritten by American Pet Insurance Company
Trupanion image X

Trupanion Online Support

Please enter your name

Please enter your email address

Please enter a valid email address



Want to see what Trupanion Express is all about? Check out this quick video to see for yourself how it works. 

Trupanion Express

Designed with hospital teams in mind

  • Provide an exceptional experience for clients. The online claims process means clients no longer have to be reimbursed. You receive payment directly!
  • Know what’s covered before they go. Most claim decisions are made within 5 minutes. 
  • Simplify your workflow. File claims, submit preapprovals, and issue certificates with just a few clicks. No more printing and faxing claim forms.
  • Reduce credit card transaction fees and accounts receivable. We deposit claim payments directly into your hospital’s account daily.
  • Keep pharmacy sales within your hospital. With no need to wait for reimbursement checks, pet owners are more likely to use your in-house pharmacy and bypass the traditional reimbursement process that applies to pharmacies outside your hospital.

Trupanion Express has revolutionized the experience for hospitals across the US & Canada

Fast claims icon

45,000+ claims paid directly to hospitals

$3,550,000+ paid to a single hospital in claims

Imagine a world where printing out and faxing or emailing claim forms didn’t exist. And where clients with pet insurance had their claims paid directly to your hospital’s bank account — so pet owners’ only out-of-pocket expense was for their portion of their bill. 

Well we’re here to tell you to stop imagining because this is the new reality with Trupanion Express!

Trupanion Express is a game-changing web application that communicates with your Practice Management System to provide benefits never before possible.

Want to learn more?


Thank you for visiting Trupanion.


Unfortunately, Internet Explorer 7 and earlier versions are not compatible with some areas of our website.

If you wish to enroll or activate a certificate, we encourage you to upgrade to the latest version of Internet Explorer, use Google Chrome or Safari browsers to access our website, or you can simply call us at 855.591.3100.

Otherwise, you may continue browsing the rest of our website.