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Note: This information applies to pet owners who live in Canada and the United States except for California, Florida, Idaho, New York, Pennsylvania, South Carolina, Washington, and Puerto Rico.

  • For residents of Florida, Idaho, New York, Pennsylvania, South Carolina, Washington, and Puerto Rico, please visit this page.

  • For California residents, please visit this page.


Whether you’ve just received a certificate, are thinking about upgrading coverage, or are wanting to learn how to get a certificate, we’re here to answer your questions.

Whether you’ve just received a certificate, or are thinking about upgrading coverage, we’re here to answer your questions.


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What is a certificate?

The Trupanion certificate program was created so pet owners with healthy, young pets that have been examined by their veterinarian or adopted from a shelter or breeder can experience the Trupanion policy for 30 days without coverage waiting periods and for no upfront cost.

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How do I get a certificate?

Veterinarians, shelters, and breeders who are part of our certificate programs can offer certificates after either a veterinarian exam or adoption (depending on the type of certificate). Talk to your primary veterinarian, your shelter or your breeder to see if they offer Trupanion certificates.

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How is it similar to enrolling in a full policy?

Everything that’s covered in a full policy is covered under our certificate program. There’s no caps, limits, or penalties for filing claims. You’ll have access to our award-winning customer care team, available 24/7 to answer any questions.

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How is it different from the full policy?

It waives waiting periods, so your pet is covered for any new injury or illness that’s not pre-existing. You’ll have a $250 deductible for each eligible condition that occurs during the 30 day certificate period. This special offer needs to be activated within 24 hours, so make sure you call or go online to activate your certificate as soon as possible.

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What happens after the 30 days are up?

The coverage will end unless you decide to continue your coverage by purchasing a policy. You can continue coverage at any point during the 30 days, and won’t be charged until your 30 day certificate coverage period expires. If you decide to let the 30 day certificate coverage lapse, you won't be charged at all. However, if the 30 day certificate coverage ends, and later on you decide to purchase a policy, your coverage under that policy will be subject to usual waiting periods (see policy for details) and any new injury or illness that was covered during the certificate period would be considered pre-existing.

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What’s the catch?

There isn’t one. We won’t ask for payment information until you decide to continue coverage. We’re so confident that once you try out Trupanion, you’ll realize the value of protecting your pet and join the Trupanion family with 320,000 pets (and counting).




How it works


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RECEIVE CERTIFICATE

Get your certificate from your veterinarian or one of our partner shelters or breeders.

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ACTIVATE CERTIFICATE

Activate within 24 hours after your pet’s exam or adoption.

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EXPERIENCE COVERAGE

Rest easy knowing your pet (and your bank account) are protected from the unexpected.

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CONTINUE COVERAGE

Protect your pet for life and continue coverage after your certificate period ends.


Already have a certificate?



How it works


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RECEIVE CERTIFICATE

Get your certificate from your veterinarian or one of our partner shelters or breeders.

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ACTIVATE CERTIFICATE

Activate within 24 hours after your pet's adoption.

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EXPERIENCE COVERAGE

Rest easy knowing your pet (and your bank account) are protected by the unexpected.

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CONTINUE COVERAGE

Protect your pet for life and continue coverage after your certificate period ends.


How it works



RECEIVE CERTIFICATE

Get your certificate from your veterinarian or one of our partner shelters or breeders.

circle-02
ACTIVATE CERTIFICATE

Activate within 24 hours after your pet’s exam or adoption.

circle-03
EXPERIENCE COVERAGE

Rest easy knowing your pet (and your bank account) are protected from the unexpected.

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CONTINUE COVERAGE

Protect your pet for life and continue coverage after your certificate period ends.




What you get


No upfront costs to activate

Call anytime (seriously, 24/7) during the next 30 days to continue coverage and don’t pay until your 30 days are up and YOU decide you want to continue your coverage.

coverage starts today

Why wait? Certificates waive waiting periods. So, instead of 5 days for accidents and 30 days for illness, anything not pre-existing, is covered from the day you activate. 

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You get 90% coverage, at the veterinarian of your choice, with no payout limits for all new injuries and illnesses and access to 24/7 customer and claim support from our pet passionate staff.


Terms and conditions apply.  See the full policy for details



Want more information?


Eligibility

All dogs and cats between 8 weeks and before their 14th birthday are eligible for lifelong coverage. To use a certificate from a veterinarian, your pet just needs to have received an exam within 24 hours.

Coverage

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What's covered?

  • Illnesses & injuries
  • Hereditary & congenital conditions
  • Diagnostic tests
  • Surgeries
  • Medications & supplements
  • And much, much more

What's not covered?

  • Exam fees
  • Sales tax where applicable
  • Wellness and preventive care
  • Pre-existing conditions

Want more information?


Eligibility

All dogs and cats between 8 weeks and before their 14th birthday are eligible for lifelong coverage. To use a special offer from a veterinarian, your pet just needs to have received a comprehensive exam in the past 24 hours.

What's covered?

icon-bullet Illnesses and injuries
icon-bullet Hereditary and congenital conditions
icon-bullet Diagnostic tests
icon-bullet Surgeries
icon-bullet Medications and supplements
icon-bullet And much, much more

What's not covered?
icon-bullet Exam fees
icon-bullet Sales tax where applicable
icon-bullet Wellness and preventive care
icon-bullet Pre-existing conditions





Our promise

We promise to never increase your monthly payments due to your pet aging or just because your pet has been unlucky and has faced some medical issues. That’s our promise—simple and fair.


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Thank you for visiting Trupanion.

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If you wish to enroll or activate a certificate, we encourage you to upgrade to the latest version of Internet Explorer, use Google Chrome or Safari browsers to access our website, or you can simply call us at 855.591.3100.

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