Filing a claim with Trupanion is easy as pie. These four simple steps help you file your claim quickly so you can focus your energy on taking care of your pet.
You’ll receive an email when our claims team receives your claim—if you haven’t received the email within a week, give us a call! Keep in mind, your first claim will probably take longer than the rest—we will need your pet’s complete medical records from both current and previous veterinary and emergency hospitals.
Not sure whether you should file a claim? Ask yourself these 3 questions:
- Did you visit your veterinarian for wellness care (annual exams, vaccines, preventative care, routine teeth cleanings etc.)?
- Did this issue occur prior to enrolling with Trupanion?
- Are you including the cost of the exam fee, wellness care, or taxes?
If you answered YES to any of these questions, you may NOT need to submit a claim. We don’t cover annual wellness exams, vaccinations, routine dental cleanings, pre-existing conditions, or your veterinarian’s exam fees.
However, if your pet goes to the veterinarian for an unexpected illness or injury be sure to file a claim. Give us a call if you ever need more clarification we’re standing by ready to help you!
More questions about the claims process? Visit our Claim FAQ. You can also download a claim form.