Trupanion has been the absolute best decision I ever made. Let me tell you about my male sphynx cat, Mason.
Mason is a male Sphynx cat who grew up “the world’s healthiest cat” (according to the vet). Mason was always a very muscular, athletic, healthy, calm, fabulous cat. From 2014 into the summer of 2018, Mason was always completely healthy.
Beginning in June 2018, Mason has been sick continuously.
It began with what seemed to be a UTI but ended up being an intestinal disease. Also, he has been seen dozens of times in the past 14 months by multiple vets. In addition, he has been treated for giardia, trichomonas, irritable bowel disease, pancreatitis, and UTI.
Finally, in June of this year, he appeared to have pain symptoms so an ultrasound was ordered.
It came back with questionable spots on his intestines and lymph nodes, possible Lymphoma. His new vet and I decided on exploratory surgery with biopsies. Unfortunately, after the surgery, Mason developed septic peritonitis. He had to go to an emergency hospital, have emergency surgery, and was hospitalized in intensive care for almost a week. His road to recovery has been long and hard. Meanwhile, his biopsy specimens required further testing but finally came back with bad news: Lymphoma in his intestines and lymph node.
Mason is now seeing an Internal Medicine specialist and being
treated with steroids, specialized food, probiotics, B-vitamin shots, and has
had four doses of chemotherapy. We do not know what the future holds but
at the moment he has his good and bad days. On good days he is his old
self. On bad days, he retreats to his cave.
Throughout this entire ordeal, Trupanion stood by us all the way.
Every claim has processed quickly. The deductible goes by disease so after I met that (very quickly), they have been picking up 90% of everything except exams. I especially want to draw attention to their performance when Mason had to have emergency surgery and hospitalization for five days. It was an excellent facility with a direct connection to Trupanion (I recommend EVERY clinic do this). It was obvious to me from the start that this was going to be an expensive undertaking and I was very scared. I am a disabled vet on a fixed income. However, the clinic and Trupanion and took all of the stress away from me. Trupanion pre-approved all of the treatment plans in advance and the clinic said I could wait to pay my portion until after Trupanion paid the bulk, so I was able to concentrate on Mason.
Between Trupanion’s support and the clinic’s help, I was able to get through this extremely difficult time without having a nervous breakdown (and I was close to it, believe me!). Since then, Trupanion continues to pay for Mason’s care and when I call, I get such personal service! Recently, I even got a wonderful handwritten card from the staff at Trupanion, expressing their thoughts for Mason and asking for pictures!
They continue to provide outstanding support to us both financially and emotionally. Further, I cannot adequately express how much this has meant to me over these last 14 months and how grateful I am to have them in our corner as we move forward through Mason’s cancer. I do not know how long he has, but he has Trupanion at his side, thank God!
is the social media content coordinator for Trupanion. She spends her workday writing for the Trupanion blog. She loves writing about pets, being creatively inspired by pets, and luckily gets to hang out with pets all day long. In her free time, she enjoys exploring and traveling with her family.