Trupanion vs. Petsecure
WE CAN PAY YOUR VETERINARIAN DIRECTLY—USUALLY WITHIN 5 MINUTES
Petsecure can only reimburse pet owners once they have already paid their veterinary bill. Trupanion is changing the "reimbursement" game by offering payment directly to the hospital, which means pet owners aren’t out of pocket. This also means claims can be paid in as little as 5 minutes. Read more >
WE DON’T PUNISH UNLUCKY PETS FOR FILING CLAIMS
If Petsecure determines you're claiming "too frequently" and/or for "too much," they will make adjustments, decreasing your coverage from 80% down to 50%. Read more >
WE PROCESS YOUR PAYOUTS FAIRLY
Petsecure applies the co-insurance first, then applies the deductible, which always results in pet owners receiving less money when reimbursed. Read more >
WE DON’T PUNISH PETS FOR AGING & WE OFFER FINANCIAL FLEXIBILITY
Petsecure has extremely limited choices in deductibles, and in fact they force your deductible to increase based on the age of your pet. This makes it hard to ensure your coverage can always fit into your budget. Read more >
WE DON’T DROP COVERAGE
Petsecure has the ability to cancel your policy at any time for absolutely no reason at all. Read more >
WE DON’T EXCLUDE CONDITIONS WE'VE COVERED FOR YOUR PET IN THE PAST JUST BECAUSE YOU CHANGE YOUR COVERAGE
If you decide to increase your level of coverage, Petsecure can change previously covered conditions to pre-existing because you are purchasing a "new" policy. Read more >
WE'RE HERE FOR YOU 24/7
Petsecure is only available M-TH, 7:00 AM - 10:00 PM, Friday 7:00 AM - 8:00 PM, and Saturday 8:00 AM - 7:00 PM CST. That means they are open less than half of the week. Read more >
WE DON’T DICTATE HOW YOUR VETERINARIAN SHOULD TREAT YOUR PET
Petsecure will only cover 6 months of medication prescribed by your veterinarian, but only medications that have their prior approval. So, not only are they covering a short period of medication, but they are determining and approving what medications your veterinarian must prescribe. Read more >
WE DON'T COVER WELLNESS
We believe in providing coverage that gives the pet owner the most value. Read more >
Trupanion is medical insurance for cats and dogs — we’re NOT pet insurance. The difference is huge, and this classification distinguishes us from other companies. Simply put, Trupanion was built by veterinarians for responsible, loving pet owners, just like you.
We’re committed to helping all pets get the best medical care. We’re committed to being the best value proposition for responsible, loving pet owners. And we’re committed to doing what we say, changing the industry for the better, and focusing on what’s best for pets, pet owners, and veterinarians.
Finally, Trupanion was built for your pet’s entire life. Not for a year. Not just until your policy becomes a burden for us. But for your pet’s entire life, through every tail wag, every kiss, every claim.
So, how does Petsecure’s “pet insurance” stack up to Trupanion’s medical insurance?
We can pay your veterinarian directly - usually within 5 minutes
Rather than the traditional insurance reimbursement model, Trupanion has changed the game and created a process that, once again, puts the needs of our members first. We can pay your veterinarian directly, before you even leave their hospital. No more filing paperwork, no more waiting for a cheque—just peace of mind that you are covered.
We don’t want you to pay out of pocket and we think you probably don’t either. We don’t want to waste your time, and we don’t want you to have to worry about what’s going to get covered. In many cases, our direct pay option requires no paperwork and no phone calls from the pet owner.
Ask your hospital if they have the ability to accept direct payment from Trupanion. If they don’t, ask them to contact us so we can work with them to help ensure you’ll have the best experience possible.
We don't punish unlucky pets for filing claims
Trupanion prides itself on being medical insurance for pets, and not being insurance-like, which includes not punishing a pet for getting sick or hurt. So, no matter how many claims you file, 1 claim or 1,000 claims, we will never raise your rates or drop your coverage because you filed a claim. Ever.
However, Petsecure does participate in this practice. In order to share the financial risk of providing for your pet’s health, they analyze all their policies to determine the claims risk associated with certain policyholders—mainly how frequently you are claiming and for what amounts. If they determine you are claiming “too frequently” and/or for “too much”, Petsecure will adjust your co-insurance (the portion of the veterinary bill that you are responsible for), increasing it from 20% (Petsecure initially covers 80% of your bill) by 10% increments up to 50%. That means they’ll only be covering 50% of your eligible costs. How can that offer peace of mind?
It is true that they may re-assess you and decrease your co-insurance back to the original 20%, but this is just not a fair practice. If you are claiming frequently, you clearly need the coverage. Why should your pet be punished for utilizing the insurance the way you are supposed to?
See this in Petsecure's policy wording:
We process your payouts fairly
Like most people, you probably don’t often think about how your deductible and co-insurance is applied when you make a claim. Trupanion, and most other insurance companies apply the deductible first and then the co-insurance. However, Petsecure switches these and applies your co-insurance before your deductible. Seems innocent, but that little reversal can cost you big bucks over the life of your pet.
When the co-insurance is applied before the deductible, pet owners will always get less money reimbursed.
So, say you have a $250 deductible. You take your dog to your veterinarian and receive a bill with $1,000 of eligible costs.
- Petsecure, with 80% coverage, would pay you: $550
- ($1,000 - $200 co-insurance = $800 - $250 deductible = $550)
- Trupanion, with 90% coverage, would pay you: $675
- ($1,000 - $250 deductible = $750 - $75 co-insurance = $675)
Petsecure has made it possible to pay their policyholders less. And this is on top of the fact that Petsecure only cover 80% of eligible costs, where Trupanion covers 90%.
See this in Petsecure’s own policy wording:
We don't punish pets for aging & we offer financial flexibility
With Trupanion you can pick what you pay, because you can choose your deductible, including no deductible at $0, or anywhere from $50 to $1,000, in increments of $5. And you can change your deductible at any time quickly and easily. Pretty neat, huh? Medical insurance doesn’t have to hurt your budget!
However, Petsecure has extremely limited choices in deductibles, and in fact they force your deductible to increase based on the age of your pet. This makes it hard to ensure your coverage can fit into your budget.
See this in Petsecure’s policy wording:
With Trupanion, your deductible is your choice for the entire life of your pet, regardless of their age, you can choose a deductible from $0 - $1,000.
And let’s talk about types of deductibles for a minute. Trupanion has a lifetime per condition deductible—so there’s no need to pay your deductible over and over again every year when you’ve already met it for that condition or a related condition. Trupanion is a policy for the entire life of your pet.
A lifetime per condition deductible does not mean you must pay a deductible every time you file a claim, instead your chosen deductible only applies when your pet is diagnosed with a NEW condition. This is great when your pet suffers from allergies, or develops a chronic ailment. So, if your pet is diagnosed with diabetes, for instance, and you have a $250 deductible, once you meet the $250 deductible with Trupanion, you’ll never have to pay a deductible for claims relating to your pet’s diabetes ever again. And that lifetime per condition deductible also applies to any conditions that may pop up later that are related to the diabetes (cataracts or a kidney infection, for instance). These conditions will also be covered under that original deductible related to the diabetes.
Now, for a very unlucky pet that experiences several different, unrelated conditions in a single year, say diabetes and a broken leg and a foreign body ingestion, the lifetime per condition deductible may prove to be a bit less effective. But we’ve found that most pets only suffer a few different, unrelated conditions in their whole lifetime. And pet owners that are concerned about paying a lifetime per condition deductible can choose to not have a deductible at all by opting for the $0 deductible when they enroll with Trupanion, which is not an option with Petsecure. A $0 deductible means you’ll only ever pay your portion of the veterinary bill.
We don't drop coverage
Do you think that if you pay your monthly cost consistently when due, and follow all the rules of the policy, that you should be able to keep your insurance for as long as you want? We do too! But it appears that Petsecure has the ability to cancel your policy for absolutely no reason at all.
Now, they may choose not to enforce this, but then again, it’s right there in their policy. Do you really want to gamble with your pet’s coverage, especially as they get older and you need it the most?
See this in Petsecure's policy wording below:
With Trupanion you have coverage for your pet’s entire life. It doesn’t matter how many health issues your pet may face, or how much we need to pay out — your bill can be $100 or $100,000—we won’t drop your coverage, and in fact, our policy does not allow us to do so.
We don't exclude conditions we've covered for your pet in the past just because you change your coverage
At Trupanion we have one simple plan for everyone, rather than several confusing levels of coverage. But you can still make changes to personalize the policy to make it work best for you, including changing your deductible at any time, or adding or removing one of our policy riders. We design our policy to be for the life of your pet, so we don’t punish pets by excluding previously covered conditions at any time, for any reason—especially not because you decide to change something about your coverage or policy.
When you are enrolled with Petsecure and if you decide to increase your level of coverage, they can make previously covered conditions pre-existing. Conditions your pet has developed that were covered by the policy to begin with (or related conditions that could potentially develop because of that original condition) can be considered an exclusion because you are purchasing a “new” policy. We don’t believe that’s fair to you or your pet.
See this in Petsecure’s policy wording below:
We're here for you 24/7
Our call center is open 24 hours a day, 7 days a week, even on holidays. We know that pets can get sick or hurt at any time, and if you need us at 3am on a Sunday because you have a question about the policy or want to check in on a claim—we’re just a phone call away.
Petsecure is only available M-TH, 7:00am – 10:00pm, Friday 7:00am – 8:00pm, and Saturday 8:00am – 7:00pm CST. That means they are open less than 50% of the week, as opposed to Trupanion being open 100% of the week. Try calling them at 3am on a Sunday and all you’ll get is an automated robot. Trupanion remains committed to our members whenever they need us.
We don't dictate how your veterinarian should treat your pet
Trupanion strives to foster good relationships with all hospitals. We respect veterinarians and hospital staff, in fact they helped create our policy, and we know that they are experts when it comes to the health of your pet. Their expertise includes what medications your pet may need. What you might not realize about Petsecure is that they have a restriction on medication coverage in their policy.
Petsecure will only cover 6 months of medication prescribed by your veterinarian, but only with their prior approval. So, not only are they covering a short period of medication, which is already a poor experience if your pet is suffering from a chronic condition and they will need medication for their entire life, but they are determining and approving what medications your veterinarian must prescribe. We don’t think it’s fair for an insurance company to be determining treatment options, that’s for the veterinarian to decide. Who do you trust to know what’s best for your pet when it comes to their health?
See this in Petsecure’s policy wording below:
We don't cover wellness
Some pet medical insurance companies offer wellness coverage, but Trupanion does not. Why? Because we believe that we should focus on providing the coverage that gives you, the pet owner, the most value—and that lies in covering those conditions that are often the most costly to treat, injuries and illnesses.
We also believe that insurance companies should never manage or dictate the pet owner’s relationship with their veterinarian. Your veterinarian is the expert on your pet’s health, and they can and should choose which preventive care programs or what treatments are best for your pet. Trupanion believes that the best treatment plan for your pet is the one decided upon by you and your veterinarian, not an insurance company.
Plus, it just makes more sense for pet owners to pay their veterinarian directly for expected costs than to pay through an insurance company “middleman”.
Petsecure offers what is essentially a flexible spending account for their wellness coverage. Where a pet owner puts in a set amount of money every month (as part of their monthly premium), and will get that money “paid back” when the pet receives routine veterinary care. This is not insurance coverage.
Basically, a pet owner is using Petsecure as a “savings account” in order to have this money ready to utilize for particular wellness treatments. In return, there may be a very small discount for those that sign up.
Petsecure offers an annual wellness benefit limit of $450, only with their Unlimited (Secure 4) plan, with each covered treatment having its own annual benefit limit. So really, they have a one-size-fits-all “bundle” of preventive care services that may or may not include the best care options for your pet.
This plan adds somewhere along the lines of an additional $35 to your premium a month, so you are putting in about $420 of your own money, to get back $450. Again, this is not insurance—this is your own money being paid back to you.
And since this is not insurance, if you don’t use all $450 you put into your Petsecure “savings account” for the wellness plan, you lose any money that is leftover at your annual renewal, just to turn around and start paying towards the $450 again.
When you adopt a pet from a shelter or breeder, you already know there will be some expenses—regular checkups, vaccines, pet food, a leash, and toys. Lots of toys.
Medical insurance should not be purchased to cover these things, just as you don’t use insurance to buy new furniture for your home or an oil change for your car. Medical insurance is to here for you to help if you must face the unexpected with your pet. Let us do what we do best, protect you and protect your dog or cat.
We are Trupanion. We’re medical insurance for pets and we’re committed to helping all pets be able to get the best medical care. We’re committed to being the best value proposition for responsible, loving pet owners. And we’re committed to doing what we say, to changing the industry for the better, and to focusing on what’s best for pets, pet owners, and veterinarians.
We urge all pet owners to really look at the coverage Petsecure is offering and make the decision that is best for their pet, for their entire life—think about the restrictions, limits, how they punish pet owners for filing claims with lowered coverage, and the lack of time they make available for their customer’s needs.
Trupanion is different. Our commitment to getting this right has remained as steadfast and strong as when we first entered this industry—and it will remain that way for as long as we’re here.