Oh no! It looks like the certificate code does not exist or was entered incorrectlyA sad Pug lies on the floorOh no! It looks like the certificate code does not exist or was entered incorrectly

What can you do?

  • Return to the activate certificate page and try typing your code in again, make sure to enter your code exactly as it appears (including dashes, if applicable).

  • If you have already activated a certificate and would like to continue coverage, go to the continue coverage page.

  • If you are an existing policyholder, please sign into your member portal to activate a new certificate or make updates to your current policy.

  • If you were looking to get a quote, please click here and type in your pet's details.

  • Finally, if you have a question or need assistance, call a customer service representative at 855.828.1419. We’re open 24 hours a day, every day of the week.