We’re here to answer your questions

What is an offer or certificate?

The Trupanion Offer program was created so pet owners with healthy, young pets that have been examined by their veterinarian or adopted from a shelter or breeder can experience the Trupanion policy for 30 days without coverage waiting periods and for no upfront payment.

How do I get an offer or certificate?

Veterinarians, shelters, and breeders who are part of our programs can provide offers or certificates after either a veterinarian exam or adoption. Talk to your primary veterinarian, your shelter or your breeder to see if they provide Trupanion offers.

How is it similar to enrolling in a full policy?

Everything that’s covered in a policy is covered when you activate an offer. There are no caps, limits, or penalties for filing claims. You’ll have access to our pet-loving customer care team, available 24/7 to answer any questions.

We love informed decisions. See our policy for full coverage details.

How is it different from the full policy?

It waives waiting periods, so your pet is covered for any new injury or illness that’s not pre-existing. You’ll have a $250 deductible for each eligible condition that occurs during the 30 day offer period. This special offer needs to be activated within 24 hours of receiving it, so make sure you call or go online to activate as soon as possible.

We love informed decisions. See our policy for full coverage details.

What happens after the 30 days are up?

The coverage will end unless you decide to continue your coverage by purchasing a policy. You can continue coverage at any point during the 30 days, and won’t be charged until your 30 day period expires. If you decide to let the 30 day coverage lapse, you won't be charged at all. However, if the 30 day coverage ends, and later on you decide to purchase a policy, your coverage under that policy will be subject to usual waiting periods (see policy for details) and any new injury or illness that was covered during the offer period would be considered pre-existing.

What’s the catch?

There isn’t one. You don't need to provide payment information until you decide to continue coverage. We’re so confident that once you try out Trupanion, you’ll realize the value of protecting your pet and join the Trupanion family with 500,000 pets (and counting).