We work in tandem with the US Department of Veterans Affairs to assist veterans and their service dogs. Veterans may take their approved service dogs to any veterinarian in the US, Canada, and Puerto Rico and we will pay all eligible expenses including check-ups, medical care, and emergencies.
How it works:
The VA determines eligibility. The VA has sole control over determining the eligibility of veterans and their service dogs. Once approved, the VA provides the veteran and service dog information to Trupanion to enroll them. All information is kept confidential.
Trupanion administers the program. We enroll approved service dogs in the program, provide veterans with information about the program and how it works, and pay the veterinary bills for all eligible expenses. We have no control over who is approved for the program.
Veterinarians provide expert health care to eligible service dogs. Once the appointment is over, the clinic just needs to fax us the cover sheet with the finalized invoice. We pay 100% of all coverable expenses within 48 hours of receiving the invoice.