You deserve complete transparency—and we’ll provide it from the start
You should know exactly what to expect from your coverage. That’s why our members receive a Medical Record Summary that details a pet’s health history, listing anything that existed before coverage began. And it all happens from the start. We make every effort to gather all of your pet’s medical records when you sign up, so that your personalized document can arrive within the first 30 days of membership.
We’re unique in the industry in providing this level of transparency from the start. Why? Because we love informed decisions and want you to fully understand your pet’s coverage from Trupanion. The Medical Record Summary also helps us spend less time reviewing medical records and more time approving claims, leaving you to get back to snuggles and belly rubs. And while we do our very best to collect all records, if additional medical records are uncovered after we issue your Medical Record Summary, we may alter and reissue your report.
Our personalized Medical Record Summaries show exactly what you can expect from your pet’s coverage
Our mission is to help the pets we love receive the best veterinary care
Trupanion was built with direct input from the veterinary community to ensure it’s clear and concise, and truly meets your needs. Whether you go to your family veterinarian, emergency care, or any specialty hospital in the US, Canada, Puerto Rico, or Australia—including US and Canadian military installations—we’re here 24/7/365.
Sign up for total transparency and keep surprises for the fun things.