What veterans need to know

For veterans not in the program

If you are interested in the program, please contact the prosthetics and orthotics department at your local VA Medical Center. They will coordinate with the program’s COR to determine your service dog’s eligibility. Trupanion is unable to enroll veterans who are not approved by the U.S. Department of Veterans Affairs. We have no control over who is eligible or approved for the program.

For veterans in the program

Once the VA approves you for the program, Trupanion will send you three items that identify you and your Service Dog as participants of this program.

  • A Trupanion-issued ID card for your service dog. Your policy number and our dedicated 24/7 support phone number are on the card.

  • A Trupanion dog ID tag. Our phone number is on the tag, along with an identification number for your service dog. This identification number can also help return your service dog to you if they get lost. If your dog is found, we will contact you directly, without disclosing any information about you.

  • Program welcome letter. This letter confirms your acceptance in this program and is acceptable as proof you are part of the program.

You can present any of these items to the veterinary staff when you check in for a visit to identify you as part of the program.

If you do not have any of these items, your veterinarian can call us directly at 855.482.0163 and we can confirm you are in the program. We are also more than happy to talk to them about the program, review what is covered, and explain the payment options.