Trupanion Express™ FAQs

What does Trupanion Express™ do?

Trupanion Express simplifies the insurance process for hospitals and pet owners. This innovative web application communicates with your Practice Management System so you can file and track claims online and issue certificates with just a few clicks.

Intuitive and user-friendly, Trupanion Express completely changes the checkout process by eliminating the traditional insurance reimbursement model and paying your hospital directly for eligible costs from your clients’ bills. 

How does it benefit my practice?

Trupanion Express is our solution for busy veterinary practices. We make most online claim decisions within 5 minutes, so you know what is covered before pet owners leave your hospital.

Your practice benefits from a simplified workflow, a quick client checkout process, and reduced credit card transaction fees. Your clients don’t have to pay the full bill out of pocket, incur high upfront costs, file claims paperwork, and wait for reimbursement checks. And as you know, happy pet owners make for loyal clients.

Is it hard to set up?

Absolutely not! You can set up Trupanion Express in a matter of minutes and at no cost to your hospital. With the simple, self-install process, your practice will be up and running quickly. All training and self-help support guides are included with the application, so you have all the information you need, when you need it.

Our dedicated team for Trupanion Express hospitals is available to support you 24/7! 

How does Trupanion Express change the claims process?

Submitting claims takes just a few clicks, so you no longer have to worry about printing and filling out claim forms — just select from recent invoices to auto-populate the form and the claim is ready to submit online.

What is Vet Direct Pay?

Vet Direct Pay drastically improves the claims experience for pet owners and veterinarians.

Traditionally, when pet owners file claims, they pay their entire bill up front — and wait, sometimes for weeks, until their insurance company sends them a reimbursement check. We think this is a poor experience for pet owners, and our goal is to eliminate the reimbursement model.

With Trupanion Express, pet owners get an easy, speedy claims process and know what’s covered as they are checking out. This way, they only have to pay their part of the bill at checkout: their deductible (if any), 10% copay, the exam fee, sales tax where applicable, and any costs not covered by insurance. The rest of the bill is paid directly to your hospital electronically or by check.

You don’t have to wait to receive payment from us either - payments are deposited directly into your hospital’s bank account on a daily basis. 

I wish more pets at my hospital were protected with insurance — can Trupanion Express help?

Trupanion Express makes recommending insurance for pets easier than ever. We get it, it can be uncomfortable to bring up the subject of insurance with your clients — and sometimes you’re just too busy to talk about it.

If you already offer Trupanion certificates to pet owners, you know how great of a tool they are to help your team start the conversation about insurance. With Trupanion Express, you can email certificates to your clients with just a few clicks during their visit. Pet owners can activate their immediate coverage directly from their inbox within 24 hours after the exam, often before they even leave your hospital. 


Will Trupanion Express work with my Practice Management System?

Trupanion Express is currently compatible with the following Practice Management Systems:

  • AVImark
  • Cornerstone
  • ImproMed Infinity
  • IntraVet Classic
  • VIA

We are working hard to add more compatible systems, so if you don’t see your system on the list right now, just hold tight! Read more about system requirements.