Underwritten by American Pet Insurance Company
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Trupanion Online Support

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Activate your certificate in just a few easy steps

  • Enter your code
  • Tell us about you & your pet
  • Your certificate is activated!
(The code is listed on your certificate)

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Have questions?
Call to activate certificate: 855.828.1419

Hurry! This is a limited time offer. Continue on to take advantage of:



immediate coverage_icon

IMMEDIATE COVERAGE UPON ACTIVATION

Your certificate provides immediate coverage of the full Trupanion policy with no waiting periods.

industry leading coverage_icon

INDUSTRY-LEADING COVERAGE

One simple plan. No payout limits. 90% coverage of your actual vet bill for all new injuries and illnesses.

award winning customer care_icon

24/7 AWARD-WINNING CUSTOMER CARE

You can reach our customer care team 24/7 to answer any questions. There's a reason why nearly 99% of our policyholders stay with us every month.




Hurry! This is a limited time offer. Continue on to take advantage of:



immediate coverage_icon

IMMEDIATE COVERAGE UPON ACTIVATION

Your certificate provides immediate coverage of the full Trupanion policy with no waiting periods.

industry leading coverage_icon

INDUSTRY-LEADING COVERAGE

One simple plan. No payout limits. 90% coverage of your actual vet bill for all new injuries and illnesses.

award winning customer care_icon

24/7 AWARD-WINNING CUSTOMER CARE

You can reach our customer care team 24/7 to answer any questions. There's a reason why nearly 99% of our policyholders stay with us every month.




Certificate FAQs

We created our certificates so you can experience for yourself the benefits of pet insurance. Want the lowdown on certificates? We answered some of the most frequently asked questions.

  • FAQs_80x80_faq1

    Is my pet eligible to use the certificate?

    All dogs and cats between 8 weeks and before their 14th birthday are eligible for lifelong coverage. To use a certificate from a veterinarian, your pet just needs to have received an exam within 24 hours.

  • FAQ images_q2

    Can I activate the certificate at any time?

    No, certificates must be activated within a specific window of time. Please reference your certificate or give us a call to learn more about this timeframe.

  • FAQ images_q3

    What is covered?

    Certificates provide the full benefits of the comprehensive Trupanion policy - 90% coverage for the cost to treat new injuries and illnesses, including hereditary and congenital treatments, with no payout limits. That means that you're covered for all of this and more for eligible conditions.

    • Diagnostic tests
    • Surgeries
    • Medications
    • Hospital stays
    • Supplements
    • And much more
  • ac-dog-glasses

    What is not covered?

    We never want to surprise you with any hidden exclusions or limits. The Trupanion policy does not cover:

    • Routine preventative care
    • Exam fees
    • Sales tax (where applicable)
    • Pre-existing conditions
  • FAQ images_q4

    What are pre-existing conditions?

    Pre-existing conditions are conditions that show symptoms before coverage begins. And while the Trupanion policy covers all new injuries and illnesses, like all pet insurance policies, it doesn't cover pre-existing conditions.

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