Underwritten by American Pet Insurance Company
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Trupanion Online Support

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Open every day, 24 hours a day


Activate your certificate in just a few easy steps

  • Enter your code
  • Tell us about you & your pet
  • Your certificate is activated!
(The code is listed on your certificate)


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Have questions?
Call to activate certificate: 855.828.1419

Certificate FAQs

We created our certificates so you can experience for yourself the benefits of pet insurance. Want the lowdown on certificates? We answered some of the most frequently asked questions.

  • FAQ images_q1

    Is my pet eligible to use the certificate?

    All dogs and cats between 8 weeks and 14 years old are eligible for lifelong coverage. To use a certificate from a veterinarian, your pet just needs to have received an exam within 24 hours.

  • FAQ images_q2

    Can I activate the certificate at any time?

    No, certificates must be activated within a specific window of time. Please reference your certificate or give us a call to learn more about this timeframe.

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    What is covered?

    Certificates provide the full benefits of the comprehensive Trupanion policy - 90% coverage for the cost to treat new injuries and illnesses, including hereditary and congenital treatments, with no payout limits. That means that you're covered for all of this and more for eligible conditions.

    • Diagnostic tests
    • Surgeries
    • Medications
    • Hospital stays
    • Supplements
    • And much more
  • ac-dog-glasses

    What is not covered?

    We never want to surprise you with any hidden exclusions or limits. The Trupanion policy does not cover:

    • Routine preventative care
    • Exam fees
    • Sales tax (where applicable)
    • Pre-existing conditions
  • FAQ images_q4

    What are pre-existing conditions?

    Pre-existing conditions are conditions that show symptoms before coverage begins. And while the Trupanion policy covers all new injuries and illnesses, like all pet insurance policies, it doesn't cover pre-existing conditions.

*Terms and conditions apply. See the policy for details.


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